Frequently Asked Questions

Q. Will the use of non original branded toners affect my printer warranty?

A. Refer to the respective OEM websites which state that the use of non-OEM toner
cartridges does not affect the warranty.

Q. What are the benefits of using a remanufactured toner cartridge?

A. Apart from the obvious cost savings achieved by using re-manufactured cartridges, there are major environmental benefits. Each year millions of printer cartridges around the world end up in landfill. By using remanufactured cartridges, which use collected empty cartridges, you help to reduce the amount of new plastics and other non-biodegradable waste ending in landfill which helps reduce the consumption of oil usage and energy used to mold new plastic casings.

Q. Will I get the same number of prints using a RTS toner cartridge?

A. Yes, our Premium toner cartridges are equal to the OEM in print yield and density.

Q. Will an RTS re-manufactured cartridge fit into my printer the same as the OEM?

A. RTS cartridges are remanufactured using good quality OEM shells so when inllstalling your re-manufactured cartridge you can be ensured of the exact same fit.

Q. My pages have lines or dots down them. Is this the cartridge or the printer causing the problem?

A. The quickest way to determine whether an image defect is cartridge or printer related is to replace the cartridge. If you have two of the same model printer you can swap the cartridges around. If the problem follows the cartridge then you know it is a cartridge problem. If the problem stays with the printer, despite what cartridge is fitted, then it's a printer problem.

Q. My pages have light streaks or are blank?

A. If the cartridge has recently been installed, check that the seal has been removed. If the cartridge has been in the printer for some time it may just be running out of toner. You can take the cartridge out of the printer and gently rock it to re-distribute the remaining toner, but it will need replacing in the near future.

Q. Is the toner in the cartridge toxic?

A. The toner used in RTS cartridges is not toxic. You can find the MSDS (Material Safety Data Sheet) for your printer model on the environmental page of this web site.

Q. Do you pay rebates for empty cartridges?

A. No.